Buyers frequently complain when the product they receive arrives in packaging that is inconsistent with their expectations or Amazon’s standards. Customers want their products to arrive in perfect packaging consistent with that of a new product. Even unopened or returned products that have not been used must be sold with perfect packaging.
Sellers frequently re-sell unopened returns as “new” without even considering whether such products comply with Amazon’s packaging requirements. This can result in account suspension. To restore selling privileges, a seller must demonstrate that it has upgraded its policies to ensure that all products sold as “new” are consistent with Amazon’s packaging requirements. Amazon Suspension Lawyer will help you create a Plan of Action to demonstrate compliance with Amazon’s packaging requirements.
Contact us if you have been suspended for selling used products as new – we can help you!